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<h1>Why Your AI Strategy Belongs in Business Ops</h1>
<span data-slate-fragment="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">Everyone is pitching enterprise AI, but why is the CFO missing from the room? ShipStation Global&rsquo;s Arjun Srinivasan joins David Savage to challenge the fluff. He explains why AI leadership belongs in Business Operations, not IT. From red-teaming AI at his dinner table to coaching pre-teens to build safely, Arjun shares how to move from framework to code and tackle the one metric everyone avoids: real, quantifiable business ROI.
&nbsp;
<span data-slate-fragment="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"><iframe style="border-radius: 12px;" src="https://open.spotify.com/embed/episode/7kQZTCVvLwfFSHBq550bOQ?utm_source=generator&amp;si=573cd0c867ec4b53" width="100%" height="152" frameborder="0" allow="autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" loading="lazy" data-testid="embed-iframe"></iframe>

Tech Talks: Arjun Srinivasan, VP, ShipStation Global 

<h1>Six Hundred Million Decisions a Day. Zero Trust in the Room.</h1>
Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue? 
<p class="e-10811-text encore-text-body-medium" data-encore-id="text" data-slate-node="element" data-slate-fragment="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">Today's episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer "credits," and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.
<p class="e-10811-text encore-text-body-medium" data-encore-id="text" data-slate-node="element" data-slate-fragment="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"><iframe style="border-radius: 12px;" src="https://open.spotify.com/embed/episode/1Cu7KkVc2S2r9NWEnpOR81?utm_source=generator&amp;si=c6d498be155c482f" width="100%" height="152" frameborder="0" allow="autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" loading="lazy" data-testid="embed-iframe"></iframe>&nbsp;

Tech Talks: Sundar Krishnan, VP, Optimum

<h1>Is Your AI Strategy Actually Working Backwards?</h1>
Most companies chasing AI ROI are solving the maze from the outside in. 
<p class="e-10811-text encore-text-body-medium" data-encore-id="text" data-slate-node="element" data-slate-fragment="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">Stephen Henn, Managing Director of AI Innovation at DLA Piper, joins David Savage to explain why "AI-ifying" a broken human process just gives you an automated, expensive mess. From the token economics of scaling AI to the compliance risk of shadow "vibe coding," Stephen shares what it actually takes to work backward from real impact and get to deterministic, fiduciary-grade results.
<p class="e-10811-text encore-text-body-medium" data-encore-id="text" data-slate-node="element" data-slate-fragment="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"><iframe style="border-radius: 12px;" src="https://open.spotify.com/embed/episode/3Ws4nDVGXYJwMl5XxODNjK?utm_source=generator&amp;si=8676e13bdbd94537" width="100%" height="152" frameborder="0" allow="autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" loading="lazy" data-testid="embed-iframe"></iframe>&nbsp;

Tech Talks: Stephen Henn, CXO, DLA Piper

<h1>The Price of Inaction: Rejecting the 'Shiny Object' Graveyard</h1>
We often hear about the latest, shiniest AI models, but what is the real cost of doing nothing? 
Vijay Sankararaman, Chief AI Officer at Novant Health, joins David Savage to explain why he rejects the "pilot graveyard" of tech for tech's sake. Discover how AI is being deployed inside a secure, agentic walled garden to break constraints, eliminate administrative inertia, and return the clinic to its most sacred interaction: the doctor-patient conversation.
<p class="e-10811-text encore-text-body-medium" data-encore-id="text" data-slate-node="element" data-slate-fragment="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">Read the article David and Sam discuss at the start of the episode <a class="e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc" href="https://teams.microsoft.com/l/message/19:89a5920e-e2be-43f5-9088-f14225093c1c_e2dc1ed9-b5be-4c8d-9a65-03f5b9aaaa14@unq.gbl.spaces/1787908195922?context=%7B%22contextType%22%3A%22chat%22%7D" data-encore-id="textLink" data-slate-node="element" data-slate-inline="true">⁠here⁠</a>.
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Tech Talks: Stephen Henn, CXO, DLA Piper

Is Your AI Strategy Actually Working Backwards?

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Tech Talks: Stephen Henn, CXO, DLA Piper

Is Your AI Strategy Actually Working Backwards?

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