Is Your AI Pilot Too Snazzy to Survive Production?
What happens when any employee can launch an agent that updates a thousand records before IT even knows it exists?
Recorded during Dreamforce week in San Francisco, David Savage sits down with Frank Klensch, who leads technical architecture and engineering for Slalom's enterprise applications team, after more than a decade in and around Salesforce. With IT budgets under intense scrutiny and bottom-up AI experimentation spreading through organisations, Frank argues that the companies getting real value aren't the ones with the flashiest pilots. They're the ones that treat autonomy as something an agent earns.
