Transparency and AI: Why NetSuite Built Trust Into the Core Architecture

Senior VP Brian Chess reveals NetSuite’s architectural bet with transparency in their AI: moving beyond quick wins to build trust into the core ERP system.
We explore the leadership decision to enable external models (like ChatGPT/Claude) via the AI Connector Service.
Brian also discusses the challenge of proving AI ROI to the CFO and why organizational experimentation is key in a rapidly evolving landscape.