AI Won't Fix The Hole In Your Roof
A customer told Taksina Eammano something that morning that should worry anyone running a physical workforce: 17% of their people will retire in the next few years, and decades of know-how will walk out with them.
Her bet runs against the doom narrative. While AI disrupts desk jobs, she expects a surge back into the trades, because no model is fixing a roof or rewiring a building, and the global data-centre boom needs people on site.
Recorded at Dreamforce, David Savage and Salesforce's EVP & GM of Field Service unpack where the "human premium" is worth paying for, why robots are taking the dull, dirty and dangerous work first, and the question almost nobody is asking: how do you performance manage a team when AI makes everyone 70% as good?
