Blogs

Are You a CIO? See How You Stack Up Against 3,958 CIOs Worldwide

It’s good to take stock of your job and organization’s performance every once in a while and, for CIOs worldwide, your annual chance is here. The...

July 2, 2018

Blogs

Anna Frazzetto

What Can Machine Learning Do For Your Business Right Now?

Anna Frazzetto’s article from CIO.com on May 30, 2018. Is machine learning for the future or is it for your business right now? It’s a question...

May 30, 2018

Blogs

Anna Frazzetto

IT Outsourcing Hotspot: Vietnam, A Small But Mighty Powerhouse

Anna Frazzetto’s article from Forbes.com on May 29, 2018. India reigned for years as the world’s most dominant business process outsourcing...

May 29, 2018

Blogs

Anna Frazzetto

Five Surprising Words Shaping the Future of Women in Tech

March is an important month for women. This March 8th, International Women's Day, rallies, demonstrations and celebrations around the world drew...

April 5, 2018

Blogs

Anna Frazzetto

3 Tips for Keeping the Service You Want Despite Net Neutrality...

Anna Frazzetto’s article from CIO.com on March 22, 2018. Last December all eyes were on the Federal Communications Commission (FCC) as they voted...

March 22, 2018

Blogs

Anna Frazzetto

Outsourcing in the New Normal: Three Trends Reshaping the Global...

Anna Frazzetto’s article from Forbes.com on March 21, 2018. Not too long ago, outsourcing technology projects to offshore partners, whether in...

March 21, 2018

Blogs

Anna Frazzetto

Bots and AI continue their march toward call center obliteration

Anna Frazzetto’s article from CIO.com on January 4, 2018.  In early 2017, I asked CIOs and the IT industry to consider this question: Is the...

January 25, 2018

Blogs

Anna Frazzetto

Is your team CX savvy enough?

Anna Frazzetto's article from CIO.com on November 3, 2017.  Any CIO today who agrees even somewhat with the adage “the customer is king” knows...

November 27, 2017

Blogs

Anna Frazzetto

Women in Tech Who Walk on Water

When the stats and odds on women in tech threaten to get me down, I will always have November 15, 2017 to remember and lift my spirits. Was it a big...

November 21, 2017

Blogs

Anna Frazzetto

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