Blogs

Are You a CIO? See How You Stack Up Against 3,958 CIOs Worldwide

It’s good to take stock of your job and organization’s performance every once in a while and, for CIOs worldwide, your annual chance is here. The...

July 2, 2018

Blogs

Anna Frazzetto

3 tips for keeping the service you want despite net neutrality...

Since the FCC voted in favor of repealing existing net neutrality rules last December, consumers and IT leaders are left wondering what's happened...

April 12, 2018

Blogs

Anna Frazzetto

Five Surprising Words Shaping the Future of Women in Tech

March is an important month for women. This March 8th, International Women's Day, rallies, demonstrations and celebrations around the world drew...

April 5, 2018

Blogs

Anna Frazzetto

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In my blog featured on CIO.com, I revisit the...

January 25, 2018

Blogs

Anna Frazzetto

Is your team CX savvy enough?

It's no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation. My full blog...

November 27, 2017

Blogs

Anna Frazzetto

Women in Tech Who Walk on Water

When the stats and odds on women in tech threaten to get me down, I will always have November 15, 2017 to remember and lift my spirits. Was it a big...

November 21, 2017

Blogs

Anna Frazzetto

The Four Pillars of Today’s Digital Leaders

Insights from the Harvey Nash/KPMG CIO Survey & Two Highly Accomplished Tech Leaders Each year the Harvey Nash/KPMG CIO Survey gets bigger, and...

November 6, 2017

Blogs

Anna Frazzetto

Two Ways to Put a Dent in the Women in Tech Gap

Employers Expand the Criteria, Women Focus on Skills The second annual Harvey Nash Women in Technology Survey has just been released, and once again...

October 12, 2017

Blogs

Anna Frazzetto

7 Striking Takeaways from Australia’s CIO Survey Event

For five years we have been at this. Each year we co-host the Australian unveiling of the global Harvey Nash/KPMG CIO Survey data in Sydney to a room...

September 25, 2017

Blogs

Anna Frazzetto

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